Payment Policy

An authorization must be successful before we process the order. The currently active checkout choices are credit and debit cards, with order-specific availability shown at the payment step.

Ensure billing information is correct. Providers may request authentication, investigate, authorize or decline a payment. Where a transaction is incomplete, high risk or impossible to verify, processing can be postponed or the order cancelled. No full card number is stored on this policy page.

Failed payments, bank refusals, payment disputes, chargebacks, temporary authorization holds and currency exchange questions normally need the issuing institution's help. When we approve a refund, it is usually issued back to the method originally used.